Delete Your Account — WYN Eco-Mobility

We're sorry to see you go. If you wish to permanently delete your WYN Eco-Mobility account, please follow the instructions below. Once your account is deleted, all associated data will be permanently erased and cannot be recovered.

What Gets Deleted

Your profile information (name, email, phone number, photo)
Ride and delivery history
WYN Pay wallet balance and transaction records
Saved payment methods
Referral code and referral history
For Drivers/Riders: Vehicle documentation, earnings history, commission records, and hire-purchase payment logs

What We May Retain

In accordance with Nigerian data protection regulations, we may retain certain anonymized or aggregated data that cannot be used to identify you. We may also retain records required by law, such as financial transaction logs, for the legally mandated retention period.

How to Delete Your Account

Option 1: Fill in the form below

You do not need to install or open the app to delete your account, and you do not need to be signed in. Submitting the form raises a verified request with our support team and sends you a reference number.

In the WYN Eco-Mobility or WYN DriveRide app you will find the same request route under Settings -> Delete Account, which simply opens this page.

Request account deletion

You do not need the app, and you do not need to be signed in. Everything marked * is required.

Which account is this? *

PassengerDriverDispatch Rider

Full name on the account *

Registered phone number *

Email address on the account *

We match your request against this address, so it must be the one you signed up with.

Why are you deleting your account?

This is the part that helps us fix things. Please answer honestly.

Main reason *

How would you rate your overall experience with WYN? *

1 = very poor, 5 = very good

What could we have done differently to keep you? *

Anything else you want us to know?

Would you consider using WYN again in future? *

YesMaybeNo

I understand this deletion is permanent and my data cannot be recovered afterwards. *I have no ongoing trips, I have withdrawn any WYN Pay balance, and I have no outstanding commission or hire-purchase balance. *

Prefer email? Write to support@wynecomobility.com instead — both reach the same team.

Option 2: Via Email

Send an email to support@wynecomobility.com with the subject line "Account Deletion Request".
Include the following details in your email:
- Full name registered on your WYN account
- Email address associated with the account
- Phone number registered on the account
- Whether you are a Passenger, Driver, or Rider
Our team will verify your identity and process your request within 7 business days.
You will receive a confirmation email once your account has been permanently deleted.

Important Notes

Outstanding obligations: If you have unpaid commission balances or active hire-purchase agreements, these must be settled before your account can be deleted.
Active rides or deliveries: Please ensure you have no ongoing trips or dispatch requests before requesting deletion.
WYN Pay balance: Any remaining wallet balance will be forfeited upon account deletion. Please withdraw your funds before submitting a deletion request.
Cooling-off period: After submitting a deletion request, you have 14 days to cancel it by logging back into your account or emailing us.

Contact Us

If you have questions about account deletion or your personal data, contact us at support@wynecomobility.com.